Please fill up the “Request For Quotation” form in our website with all details mentioned on the form. Our marketing department will send to you an offer based on your requirement.

The prices of our machines depend on the model of the machine that you are interested in. The price also depends on the additional features and facilities.

No. We will at first give you an ex-factory or/and (FOB), (FCA) price. You will be informed of the cost of shipping after notifying us of a place of the final destination, and whether you would like to import the machine by sea or by air.

We accept TT with 50% as down payment and the balance 50% before the machine ship out. Bank details will be provided.

Yes. Our machines have two-year warrany against any manufacturing defects.

We will replace the part free of charge. You only pay the shipping charges.

We have never faced such situation! But in the most unlikely event that the machine is defective, we will replace the whole machine.

Yes. We can send an engineer to set up our machine in your factory and also train up your people for operation and general maintenance.

We charge only the actual costs – airfare by the lowest possible ticket, and all local expenses for transportation, accommodation and meals in your country are to be borne by you.

In a few years if you need your machine to be overhauled, you or your technical staff would normally have become familiar enough to do the job yourself. We will offer all the technical support and required spares. If you need the physical presence of our technical staff, that is also possible as written in the previous answer.

Yes. We recommend that you should keep a basic inventory of spares and consumables which should last you for about 2 years operation.

All our machines are sent fully built up and ready to start. There is no need for installation.

Training period is 2 days. Operator training will be provided by the manufacturer at manufacturer’s factory free of charge. Every machine is sent with a detailed instructions manual which explains in words and pictures how to start, run and maintain the machines.

We are available on the telephone and email for consultations every day of the week for technical assistance to our valued customers.

Yes. We can send an engineer to set up our machine in your factory and also train up your people for operation and general maintenance.

We charge only the actual costs – airfare by the lowest possible ticket, and all local expenses for transportation, accommodation and meals in your country are to be borne by you.

Maybe, or maybe not. Most of our customers do not like strangers to visit their factories. We face this problem commonly in most countries, and we have to respect the privacy of our customers.

Yes. You are always welcome to visit our production unit in Turkey. Just let us know when you would like to come. We shall advise you on your flight bookings, help with your hotel bookings. While you are in our country, you will be our honored guest.

If you are not sure that your product will be compatible with our machines, you should send a sample of your product to us in Istanbul/Turkey. We shall test the product on our machines and send a report to you by email.

Our machines are always made against specific orders of our customers. So, we do not stock and sell them like in a shop. Once you order the machine, we start the manufacturing process.

It depends on the complexity of the machine which you order. Generally for a standard machine you have to wait 4 to 6 weeks.

It depends on the port to which we ship the machine. When we send our offer to you, we generally can tell you the transit time.

Yes. It is expensive, but many of our customers take the machines by sea-freight because it is cheaper.

Yes. We can recommend suitable packaging materials which are compatible with your product and also with our machine.

Yes. If we know how much of your product you want to pack in each sachet, we can calculate the ideal sizes for the packaging materials, which will be compatible with the machine for most economical production.

No, but we recommend some suppliers.

We are using standard export packing materials. For Europe and Australia: we are using fumigated wooden case; North America, South America and Africa: we are using three-ply wooden case or fumigated wooden case; Asia: wooden case or three-ply wooden case.